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Global Travel SL act as
booking agents on behalf of the hotels and travel services featured in
SunSeaStays/GTSLhotels.com, which are subject to availability. After
your booking is confirmed your contract will be with the hotel providing
your accommodation, the flight operator providing your flights, or the
travel service provider. All accommodation and hotels are priced on the
basis of your choice of occupancy and a total price will be shown in the
search engine results at the time of your request. Your booking will be
confirmed after a minimum 25% deposit of the cost of your accommodation
has been paid, then a confirmation voucher will sent to you by e-mail to
the address that you have entered during the online booking process. If
you are making a telephone booking then your confirmation voucher will
be sent by fax or post to confirm this. Please note that it is important
to check that all details are correct when you receive your booking
confirmation. If you want to change or amend your booking later you may
have to pay amendment or cancellation costs. When there is more than one
person travelling the person making the booking accepts all
responsibility for making payments on behalf of the rest of the party
and to provide them with the relevant accommodation documents. If you
are aged 18 or under and travelling without your parents or guardians we
must have written consent from them, they must also make the booking and
take full responsibility subject to our acceptance of the reservation.
All passengers will be required to have a valid passport/visa for their
destination with no less than 6 months validity from the date of return
and it is your responsibility to ensure that you and your party have the
correct documentation before travel.
Star ratings
The star and key ratings contained in SunSeaStays/GTSLhotels.com are the
opinion of the management of Global Travel SL and these ratings are
based on knowledge, experience, official ratings, and the information
supplied by the hotels or their agents, and customer feedback.
Travel Insurance
It is your responsibility to ensure that you have adequate Travel
Insurance and your insurance should cover the cost of cancellation by
you, all medical costs and the cost of assistance including the return
to UK in the event of an accident or illness. Insurance can be arranged
at the time of booking through our secure online insurance booking
engine at discount rates. If you need assistance one of our staff will
be pleased to help. If you are between the ages of 69 and 85 or are
suffering from a medical condition you will need to get an authorisation
reference number from the Medical Screening Company which can be
obtained by calling 0870 4446910 they will need to be advised that you
are booking your insurance through our agents AHRisk. You can then enter
the reference number given into the box provided during the online
booking process and proceed to book your online travel insurance.
Payments
A deposit of 25% of the total cost of your accommodation is due at the
time of booking, or if you choose to do so, full payment may be made.
Any balance is then payable by 35 days before departure unless you
advise us that you wish to cancel the balance will automatically be
taken from your credit card. If you book less than 35 days before
departure you must pay the full amount for your accommodation at the
time of booking. Payments would normally be taken in the currency
selected at the time of reservation/booking, the only exception to this
would be payment for, transfers, car rental, insurance, flights, or
holiday extras where full payment will be required at the time of
booking subject to their terms and conditions, and this is taken in
Pounds Sterling. Payment for extras such as mini bars and telephones
etc. must be paid directly to the hotel at the time of check out. Your
booking may be cancelled if you fail to make the payments on time and
you would then be liable to pay any cancellation charges.
Special Requests
Any special requests such as cots etc. must be requested at the time of
booking. If you have any special requests that do not form part of the
standard accommodation services described (for example dietary
requirements or room location) please let us know in writing at the time
of booking. We will pass on all such requests to the relevant
accommodation provider, but unfortunately we cannot guarantee that they
will be met. Furthermore if the accommodation provider is unable to meet
such requests, neither they nor we can have any liability to you in this
respect.
Cancellation and Changes Policy
If you wish to change the lead name after we have sent you the
confirmation you may do so within 48 hours free of charge. After this
time there will be a 25 euros per booking charge. If you change the
number of people booked or any other changes to your booking, the price
will be recalculated and if the provider is able to make the change,
there will be an administration charge of 25 euros per booking plus any
potential charges from the provider, subject to their terms and
conditions. This request will be subject to availability and any extra
payments will be due immediately.If you or any member of your party
wishes to cancel or alter a booking, written notification must be given
to Global Travel SL by the lead passenger and can be sent by email to
admin@SunSeaStays/GTSLhotels.com or can be sent by post to the address
listed in our contact details. The date of cancellation will be the date
we receive the written notice. If you cancel your booking Global Travel
SL will incur costs and the later you cancel, the less likelihood will
the provider have of selling your accommodation, package, or travel
service again. Therefore if you cancel your booking a cancellation
charge has to be made.
Cancellation Charges:
25% cancellation charges if the cancellation is made more than 14 days
prior to departure
100% cancellation charges if the cancellation is made 14 days and less
prior to departure
If the cancellation charges are different with the accommodation
provider, then their conditions will apply and you will be informed at
the time of booking. If the hotel or accommodation provider makes any
changes to your booking we will inform you as soon as possible before
your departure, but will have no other liability towards you. Refunds
cannot be given for stays that end earlier than planned. We will do
everything in our power to avoid making any changes to your booking. In
the unlikely event that an alternative hotel or accommodation has to be
offered and you prefer not to accept, you may cancel free of charge and
a refund will be given subject to the terms and conditions of the
accommodation provider. In the very unlikely event that on arrival the
property cannot provide the accommodation booked and we have not been
informed, it is the responsibility of the property to offer alternative
accommodation of a similar standard. Where flights have been booked, the
flight operators’ cancellation and changes policy will always apply.
Force Majeure
Force Majeure means unusual and unforeseen circumstances beyond our or
the travel agents’ control, where the consequences of which could not
have been avoided, even if all due care had been exercised. Such
circumstances or events include, but are not limited to, war, threat of
war, civil strife, riot, industrial dispute, unavoidable technical
problems with transport, airport or port congestion or closure,
terrorist activity, nuclear or natural disasters, tsunamis, fire, health
risks, or adverse weather conditions.
In the case of Force Majeure compensation payments will not apply.
Complaints Procedure
You must inform the hotel management immediately if you have any
complaints during your stay in their hotel or inform the local
representative where this option is available. You may lose any right to
compensation if you fail to do so. If the issue still cannot be resolved
you may contact us on
0034 928 517357 and we will do our utmost to resolve the problem on your
behalf during your stay. Furthermore any claims for compensation from
the travel service provider or accommodation provider must be put in
writing and sent by registered post to arrive no later than 7 days of
your return from your holiday. Complaints should be sent to Global
Travel SL, PO Box 61, CC Yaiza, Playa Blanca, 35580 Lanzarote, Spain. In
the event that the issue is still not resolved to your satisfaction, and
you wish to take matters further, you must do so directly with the
accommodation provider concerned. Any claims for damages, injury,
illness, or death arising from your or your fellow passengers’/party’s
stay in the hotel or accommodation must be brought against the owner and
will be under the jurisdiction of the law of the country in which the
hotel or accommodation is based.
Indemnity
When you book through us you accept the responsibility for the proper
conduct of yourself and your party during your stay and the hotel
reserves the right within their reasonable opinion to terminate the
holiday of any member of your party due to their misconduct. You are
also liable to make a reimbursement to the hotel for any damage caused
during your stay. If you or any member of your party’s actions cause
damage to the accommodation in which you are staying, you agree to fully
indemnify us against any claim including legal costs made by the
accommodation owner. Please remember that when you are travelling on
flights that arrive late at night or in the early hours of the morning;
your accommodation has normally been reserved since 12 noon, meaning the
following week you will have to check out also at 12 noon, except where
late check outs can be arranged with the hotel and a payment should be
paid directly to the hotel for this service. The accommodation voucher
issued to you at the time of booking will confirm your check in and
check out times. Global Travel SL or its agents cannot be held
responsible for missed flights and transportation to and from hotels and
accommodations this is the sole responsibility of the traveller. Whilst
we try to be as accurate as possible in the information we provide in
SunSeaStays/GTSLhotels.com, we shall not be liable for any price changes
and losses or damages you may suffer arising out of your use of the
information in our Website.
SunSeaStays/GTSLhotels.com
Your use of the SunSeaStays/GTSLhotels.com Website or our Booking Engine
is unauthorized in any jurisdiction that does not give effect to all
provisions of our user agreement and these Terms and Conditions,
including, without limitation, this paragraph.
Privacy Policy
We do not sell your personal information and have no intention of doing
so in the future. Consumers have the right of access to any information
held in relation to any bookings made through this website.
All bookings with us constitute your acceptance of our terms and
conditions.
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